Shipping Policy
At Garden to Table, we process, pack, and ship every order with the greatest care to ensure your organic spices and natural foods arrive fresh, sealed, and in perfect condition. Please read this Shipping Policy to understand our dispatch timelines, delivery areas, charges, and tracking process.
Contact Us
Get in Touch
| Business | Garden to Table |
| Owner | Chithra Poulose |
| Address | BK Puram Post, Chemmanad, Thiruvaniyoor, Ernakulam, Kerala — 682308 |
| Phone | +91 9946 208 107 |
| +91 9946 208 107 | |
| hello@gardentotable.in | |
| Website | www.gardentotable.in |
Shipping at a Glance — Quick Reference
Here's a quick overview of our shipping timelines, delivery coverage, courier partners, and order policies to help you shop with confidence.
| Shipping Detail | Information |
|---|---|
| Dispatch Timeline | 1–3 business days after payment confirmation |
| Delivery Timeline | 4–7 working days after dispatch (pan-India) |
| Free Shipping Threshold | Free on all orders above ₹499 |
| Standard Shipping Fee | ₹60 flat rate on orders below ₹499 |
| Shipping Coverage | Pan-India (all states and union territories) |
| International Shipping | Not available at this time |
| Courier Partners | Delhivery, Shiprocket, DTDC, India Post (pin code dependent) |
| Order Tracking | Tracking number sent via SMS and WhatsApp after dispatch |
| Order Cut-off Time | Orders placed before 12:00 PM IST are dispatched same day (Mon–Sat) |
| Dispatch Days | Monday to Saturday (excluding national public holidays) |
| COD Availability | Available on select pin codes — confirm at checkout |
Need help? Contact our customer support team at support@gardentotable.in or call +919946208107 for shipping-related queries.
1. Order Processing & Dispatch
1.1 Processing Timeline
1.2 Order Cut-off Time
2. Delivery Timelines by Region
After dispatch, delivery timelines vary by location. The following are estimated delivery windows:
These are estimated delivery timelines and may vary due to courier capacity, weather events, festivals, or circumstances beyond our control. We will proactively notify you of any significant delays.
| Delivery Zone | States / Regions | Estimated Delivery Time |
|---|---|---|
|
Zone 1 — Local
|
Ernakulam & nearby Kerala districts | 1–2 business days |
|
Zone 2 — Kerala
|
All Kerala districts | 2–3 business days |
|
Zone 3 — South India
|
Tamil Nadu, Karnataka, Andhra Pradesh, Telangana | 3–4 business days |
|
Zone 4 — West India
|
Maharashtra, Gujarat, Goa, Rajasthan | 4–5 business days |
|
Zone 5 — North India
|
Delhi NCR, UP, Punjab, Haryana, MP, Bihar | 5–6 business days |
|
Zone 6 — East India
|
West Bengal, Odisha, Assam, North East states | 5–7 business days |
|
Zone 7 — Remote Areas
|
Ladakh, Andaman & Nicobar, remote pin codes | 7–12 business days |
Need help with your delivery? Contact our support team at support@gardentotable.in or call +91 1800 123 4567
3. Shipping Charges
| Order Value | Shipping Charge | Additional Notes |
|---|---|---|
| Above ₹499 | FREE | No minimum product count — any combination of products |
| Below ₹499 | ₹60 flat rate | Applied automatically at checkout |
| Bulk / Wholesale Orders | Negotiable | Contact us at +91 9946 208 107 for custom shipping rates |
| Replacement Orders | FREE | We bear the shipping cost for replacements due to our error |
The ₹499 free shipping threshold applies to the order subtotal before taxes and after any discount codes are applied. Add more products to your cart to qualify for free shipping!
Order Tracking
Once your order is dispatched, you will receive a tracking number via:
You can track your order by:
Packaging Standards
At Garden to Table, we prioritize freshness, hygiene, and premium packaging quality to ensure your products arrive in perfect condition.
Important: If tamper seals are broken on arrival, customers should not consume the product and must contact support immediately.
Sustainability Commitment: We are transitioning toward eco-friendly biodegradable packaging in line with Garden to Table's sustainability commitment.
Cash on Delivery (COD)
COD is available only on select pin codes. If available for your location, you will see the COD option at checkout.
Failed Deliveries & Returned Orders
Undelivered Orders
Orders may remain undelivered due to:
Re-delivery charges may apply. Refunds will exclude original shipping charges.
Lost Orders
Step 1: Check with Others
Check with neighbours, family members, or building security
Step 2: Contact Support
Contact our support team within 48 hours of expected delivery
Step 3: Investigation
Investigation takes 5–7 business days
Step 4: Resolution
Replacement or refund will be provided if order is confirmed lost
Delays & Force Majeure
Delivery delays may occur due to circumstances beyond our control:
We will keep you informed via WhatsApp and assist with tracking updates throughout any delays.
International Shipping
Bulk & Wholesale Orders
Contact Us for Shipping Queries
| WhatsApp (Fastest) |
+91 9946 208 107
Mon–Sat, 9 AM–6 PM IST |
| Phone | +91 9946 208 107 |
|
hello@gardentotable.in
Response within 24 hours |
|
| Order Tracking |
www.gardentotable.in
My Account → My Orders |
| Dispatch Address | BK Puram Post, Chemmanad, Thiruvaniyoor, Ernakulam, Kerala — 682308 |
Need urgent help with your shipment? Contact us via WhatsApp for the fastest response.