Refund & Return Policy
At Garden to Table, we take immense pride in the quality and freshness of every product we make. If something is not right with your order, we want to know — and we will make it right. Please read this policy carefully to understand when and how returns and refunds apply.
Contact Us About Privacy
Get in Touch
| Business | Garden to Table |
| Owner | Chithra Poulose |
| Address | BK Puram Post, Chemmanad, Thiruvaniyoor, Ernakulam, Kerala — 682308 |
| Phone | +91 9946 208 107 |
| +91 9946 208 107 | |
| hello@gardentotable.in | |
| Website | www.gardentotable.in |
Quick Reference — Refund & Return Summary
A comprehensive overview of our refund and return eligibility for Garden to Table products
| Situation | Eligible? | Resolution | Timeframe |
|---|---|---|---|
| Damaged product on delivery | Yes | Replacement or full refund | Report within 48 hours of delivery |
| Wrong product received | Yes | Replacement or full refund | Report within 48 hours of delivery |
| Product quality issue / spoiled | Yes | Replacement or full refund | Report within 48 hours of delivery |
| Missing item in order | Yes | Replacement or refund | Report within 48 hours of delivery |
| Change of mind (unopened product) | Case by case | Store credit or exchange | Request within 24 hours of delivery |
| Opened food product | No | Not eligible for return | — |
| Incorrect address provided | No | Not eligible for refund | — |
| Delay due to courier | No | Not eligible (see Section 4) | — |
| Customised / bulk orders | No | Non-refundable | — |
Our Quality Commitment
Every Garden to Table product is made in our FSSAI-certified home kitchen with the freshest, cleanest ingredients we can source. Before dispatch, we manually inspect each order to ensure:
Despite our best efforts, occasional issues can occur during transit or handling. We take full responsibility for all verified quality and delivery issues.
Eligible Returns & Refunds — Full Details
Damaged Product on Delivery
If your product arrives damaged — whether the packaging is broken, the seal is compromised, or the product itself is physically damaged — you are entitled to a full refund or replacement.
- Report within 48 hours of delivery
- Provide your order number, a clear photograph of the damaged product, and the unopened outer packaging
- We will process your claim within 2 business days
Wrong Product Received
If you receive a product different from what you ordered, we will arrange an immediate replacement at no cost to you, or offer a full refund.
- Keep the incorrect product unopened where possible
- Contact us within 48 hours with your order number and a photo of the product received
Quality Issue — Spoiled or Off Product
While we use natural, preservative-free ingredients, if you receive a product that appears spoiled, has an unusual odour, or has clearly deteriorated before its stated shelf life:
Stop using the product immediately
- Stop using the product immediately
- Contact us within 48 hours with a description, photo, and batch number (printed on the label)
- We will investigate and, where validated, issue a full refund or replacement
Missing Items
If an item is missing from your order, contact us within 48 hours of delivery with your order number and a photo of what was received. We will dispatch the missing item or issue a proportional refund.
Items NOT Eligible for Return or Refund
⚠️ The following situations are NOT eligible for return or refund. Please read carefully before placing your order.
-
Opened food products — for hygiene and food safety reasons, we cannot accept returns on any opened packaging
-
Change of mind after opening or using the product
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Products that have exceeded their shelf life due to improper storage by the customer
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Issues reported more than 48 hours after delivery
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Slight variations in colour, texture, or aroma between batches (this is normal for natural, chemical-free products)
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Customised or bulk orders placed with special requirements
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Products purchased during a sale or with a promotional discount (unless damaged or incorrect)
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Incorrect delivery address provided at checkout — this is the customer's responsibility
Delivery Delays
We dispatch your order within 1–3 business days of payment confirmation. After dispatch, delivery is handled by third-party courier partners, and typical delivery time is 4–7 working days across India. We cannot guarantee or control the courier's timeline once the order is dispatched.
Delivery delays caused by the courier company, natural events, strikes, or circumstances outside our control are NOT eligible for refund. However, we will actively follow up with our courier partner on your behalf and provide you with tracking information.
How to Raise a Return or Refund Claim
Follow these steps to raise a claim quickly and efficiently:
Contact us within 48 hours of delivery via:
WhatsApp: +91 9946 208 107
Email: hello@gardentotable.in
Provide your Order Number (found in your confirmation email or Shopify account).
Send a clear photograph of:
(a) the damaged/incorrect product,
(b) the sealed outer packaging,
(c) the product label showing batch number and shelf life.
Describe the issue briefly — what you ordered vs. what you received, or the nature of the damage/quality issue.
Our team will review your claim and respond within 2 business days with a resolution.
Upon approval, we will initiate a replacement dispatch or a refund to your original payment method.
Refund Processing Timelines
| Payment Method | Refund Processing Time | Where Refund Goes |
|---|---|---|
|
Credit / Debit Card
|
5–7 business days after approval | Original card used at checkout |
|
UPI / Bank Transfer
|
3–5 business days after approval | Original UPI/bank account |
|
Net Banking
|
5–7 business days after approval | Original bank account |
|
Cash on Delivery
|
5–7 business days after approval | Bank account via NEFT/IMPS — details required |
|
Store Credit
|
Within 24 hours of approval | Applied to your Garden to Table account |
Refund timelines are estimated. Actual processing time may vary depending on your bank or payment provider. We initiate the refund from our end within 2 business days of approval — the remaining time is in your bank's hands.
Replacements
Where a replacement is offered and accepted by you:
The replacement order will be processed and dispatched within 2–3 business days of claim approval
We will send you a new tracking number via WhatsApp or email
No additional shipping charge will be levied for replacements due to our error
Contact Us for Returns & Refunds
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WhatsApp (Fastest)
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+91 9946 208 107
Available Mon–Sat, 9 AM–6 PM IST
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Email
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hello@gardentotable.in
We respond within 24 hours
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Phone
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Website
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Response Time
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All refund claims reviewed within 2 business days of receipt
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