Privacy Policy
This Privacy Policy explains how Garden to Table collects, uses, stores, and protects your personal information when you visit www.gardentotable.in or place an order with us. By using our website, you agree to the practices described in this policy.
Who We Are
Garden to Table is a FSSAI-certified home kitchen and food business operated by Chithra Poulose, located at BK Puram Post, Chemmanad, Thiruvaniyoor, Ernakulam, Kerala — 682308. We offer a curated range of 51 organic, sustainably grown spices, masalas, pickles, and natural foods through our Shopify-powered online store at www.gardentotable.in.
Business Details
Information We Collect
Information You Provide Directly
- Full name and delivery address
- Email address and phone number
- Payment details (processed securely via Razorpay / Shopify Payments — we never store your card data)
- Order history and product preferences
- Messages sent via our contact form or WhatsApp
Information Collected Automatically
- IP address and browser type
- Pages visited, time on site, and click behaviour (via Shopify analytics and Google Analytics)
- Device type (mobile, desktop, tablet) and operating system
- Cookies and similar tracking technologies — see Section 6 below
Information from Third Parties
- If you log in via Google or Facebook (if enabled on our store), we receive your basic profile information
- Payment processors may share transaction confirmation details with us
How We Use Your Information
We use your personal data only for the purposes listed below. We never use your information for any purpose you have not consented to.
| Purpose | Legal Basis | Examples |
|---|---|---|
| Order Fulfilment | Contract Performance | Processing payment, packing & dispatching your order |
| Delivery & Logistics | Contract Performance | Sharing address with courier partner for delivery |
| Customer Support | Legitimate Interest | Responding to queries, complaints, and returns |
| Email Marketing | Consent (opt-in only) | Sending recipes, offers, and product news via newsletter |
| Analytics & Improvement | Legitimate Interest | Understanding how customers use our website to improve it |
| Legal Compliance | Legal Obligation | Maintaining order records for GST, FSSAI, and tax purposes |
| Fraud Prevention | Legitimate Interest | Detecting suspicious orders or payment activity |
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Order records & invoices | 7 years | GST, income tax, and FSSAI legal requirements |
| Customer account data | Until deletion | While your account remains active on our store |
| Email marketing data | Until opt-out | Removed from list immediately upon unsubscription |
| Website analytics data | 26 months | Google Analytics standard retention period |
| Customer support messages | 3 years | For dispute resolution and service improvement |
| Payment records | 7 years | As required by Indian financial regulations |
Your Rights as a Customer
Under applicable Indian data protection laws and global standards, you have the following rights regarding your personal data:
| Your Right | What It Means | How to Exercise |
|---|---|---|
| Right to Access | Request a copy of all personal data we hold about you | Email us at hello@gardentotable.in |
| Right to Correction | Ask us to correct any inaccurate or incomplete data | Email or WhatsApp us |
| Right to Deletion | Request deletion of your personal data (subject to legal limits) | Email with subject: Delete My Data |
| Right to Portability | Receive your data in a structured, machine-readable format | Email request — fulfilled within 30 days |
| Right to Object | Object to processing of your data for marketing purposes | Unsubscribe link in any email |
| Right to Withdraw Consent | Withdraw marketing consent at any time | Click unsubscribe or email us |
We will respond to all valid data rights requests within 30 days of receipt. We may need to verify your identity before processing requests to protect your data from unauthorised access.
Data Security
We take the security of your personal data seriously. Garden to Table implements the following security measures:
All data is transmitted via SSL/TLS encryption (HTTPS) — look for the padlock in your browser
Payment processing is handled by Razorpay, a PCI-DSS Level 1 certified payment gateway — we never store card data
Our Shopify store platform maintains enterprise-grade server security, regular backups, and intrusion detection
Access to customer data is restricted to authorised personnel only
We regularly review our data collection and storage practices
Despite our best efforts, no internet transmission is 100% secure. We will notify you promptly if we become aware of any security breach affecting your personal data.
Children's Privacy
Garden to Table's website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information to us, please contact us immediately and we will delete that information.
Third-Party Links
Our website may contain links to third-party websites such as payment gateways, social media platforms, and delivery trackers. We are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies before providing any personal information to them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:
- Posting a prominent notice on our website homepage
- Sending an email notification to registered customers
- Updating the 'Last Updated' date at the top of this page
Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
Contact Us About Privacy
Get in Touch
| Business | Garden to Table |
| Owner | Chithra Poulose |
| Address | BK Puram Post, Chemmanad, Thiruvaniyoor, Ernakulam, Kerala — 682308 |
| Phone | +91 9946 208 107 |
| +91 9946 208 107 | |
| hello@gardentotable.in | |
| Website | www.gardentotable.in |